Refund policy

RETURNS & REFUNDS

Many WELL, THEN & CO. pieces are made especially for you once your order is placed. Because of the made-to-order nature of our products, we do not accept returns or exchanges for change of mind, incorrect size selection, colour preference, or buyer’s remorse.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 14 days of delivery. Include your order number and clear photos showing the issue so we can make it right.

Once the issue has been reviewed and approved, we will arrange a replacement or refund as appropriate. You will not be responsible for return shipping when an item is confirmed to be defective or incorrect.

SIZING

Please review the size guide provided on the product page before ordering. Because our apparel is produced specifically for each order, we cannot offer returns or exchanges when the incorrect size has been selected.

ORDER CHANGES & CANCELLATIONS

We begin processing orders quickly. Once an order has entered production, it cannot be changed or cancelled. If you notice an error immediately after ordering, please contact us as soon as possible and we will do our best to help before production begins.

REFUNDS

Approved refunds are issued to the original payment method. Processing times may vary depending on your bank or payment provider.

QUESTIONS OR ORDER ISSUES

Please contact WELL, THEN & CO. through our Contact page and include your order number so we can help.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.