Refund policy

RETURNS & REFUNDS

We want you to feel good about what arrives at your door. Because WELL, THEN & CO. offers both made-to-order pieces and thoughtfully sourced goods, return eligibility depends on the type of product purchased.

CURATED & READY-TO-SHIP ITEMS

Eligible unused items may be returned within 14 days of delivery. Items must be unused, unworn, unopened where applicable, and returned in their original condition and packaging.

Please contact us at hello@wellthenco.com before sending anything back. Returns sent without prior approval may not be accepted.

Unless an item arrived damaged, defective or incorrect, return shipping costs are the responsibility of the customer. Original shipping charges are non-refundable.

MADE-TO-ORDER & WELL, THEN & CO. ORIGINALS

Many of our Originals and apparel pieces are created especially for you after your order is placed. Because these items are made to order, we cannot accept returns or exchanges for change of mind, incorrect size selection, colour preference or buyer’s remorse.

Please review product details and size guides carefully before ordering.

CANDLES, PERSONAL CARE & OPENED ITEMS

For safety and hygiene reasons, candles, personal care products and other consumable or sealed goods must be unused and unopened to be eligible for a return.

Once used, burned or opened, these items cannot be returned unless they arrived damaged or defective.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If something arrives damaged, defective, misprinted or simply isn’t what you ordered, please contact us within 14 days of delivery at hello@wellthenco.com.

Include your order number and clear photos of the item and packaging so we can review the issue and make it right.

When an item is confirmed to be damaged, defective or incorrect, we will arrange an appropriate replacement or refund. You will not be responsible for return shipping when a return is required because of our error or a confirmed product issue.

ORDER CHANGES & CANCELLATIONS

We begin processing orders quickly. Made-to-order products cannot be changed or cancelled once production has begun, and supplier-fulfilled products may also enter processing shortly after an order is placed.

If you notice an error after ordering, contact us as soon as possible at hello@wellthenco.com. We’ll do our best to help before processing begins, but changes or cancellations cannot be guaranteed.

REFUNDS

Once an approved return has been received and inspected, we’ll let you know when your refund has been processed.

Approved refunds are issued to the original payment method. Please allow additional time for your bank or payment provider to post the refund to your account.

QUESTIONS OR ORDER ISSUES

Need help? Reach us at hello@wellthenco.com and include your order number when applicable.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.