Shipping policy

SHIPPING

We know waiting for something good isn't the fun part. Here's what to expect once you place an order with WELL, THEN & CO.

PROCESSING

Many of our pieces are made to order. Please allow time for your order to be created and prepared before it ships. Processing times can vary by product and may be longer during busy or holiday periods.

SHIPPING RATES

Available shipping options and rates are calculated and displayed at checkout based on your order and delivery location.

DELIVERY TIMES

Estimated delivery times begin after your order has been processed and shipped. Delivery times may vary depending on destination, carrier, weather, holidays and other circumstances outside our control.

MULTIPLE PACKAGES

We work with a small group of carefully selected production partners. If your order contains more than one item, your pieces may occasionally ship separately and arrive at different times. Don't worry — the rest of your order may simply still be on its way.

TRACKING

When tracking is available, you'll receive shipping information once your order is on its way. Tracking updates can sometimes take a little time to appear after a shipping label is created.

ADDRESS ACCURACY

Please double-check your shipping address before placing your order. If you notice an error, contact us as soon as possible. Once an order has entered production or shipped, we may not be able to change the delivery address.

DELAYS & LOST PACKAGES

If your tracking hasn't updated for an extended period or you believe your package has been lost in transit, please contact us through our Contact page with your order number and we'll help investigate.

INTERNATIONAL ORDERS

International availability and shipping options are shown at checkout. Depending on the destination, orders may be subject to customs duties, taxes or import fees. Unless collected at checkout, these charges are the responsibility of the customer and are determined by the destination country's authorities.

QUESTIONS?

Something doesn't look right with your delivery? Reach out through our Contact page with your order number and we'll be happy to help.

One deliberate choice here: we aren't promising “5–7 days” or “ships within 3 days.” With Art of Where, Tapstitch and potentially other suppliers in the same store, that could come back to bite us. This policy gives us flexibility while still sounding like WELL, THEN & CO.