Shipping policy

SHIPPING

We know waiting for something good isn't the fun part. Here's what to expect once you place an order with WELL, THEN & CO.

PROCESSING

Our shop includes both made-to-order pieces and thoughtfully sourced goods from selected partners. Processing times vary by product and fulfillment partner and may be longer during busy or holiday periods.

Once your order ships, you'll receive tracking information when available.

SHIPPING RATES

Available shipping options and rates are calculated and displayed at checkout based on your order and delivery location.

DELIVERY TIMES

Estimated delivery times begin after your order has been processed and shipped. Delivery times may vary depending on destination, carrier, weather, holidays and other circumstances outside our control.

MULTIPLE PACKAGES

We work with a small group of carefully selected production partners. If your order contains more than one item, your pieces may occasionally ship separately and arrive at different times. Don't worry — the rest of your order may simply still be on its way.

TRACKING

When tracking is available, you'll receive shipping information once your order is on its way. Tracking updates can sometimes take a little time to appear after a shipping label is created.

ADDRESS ACCURACY

Please double-check your shipping address before placing your order. If you notice an error, contact us as soon as possible. Once an order has entered production or shipped, we may not be able to change the delivery address.

DELAYS & LOST PACKAGES

If your tracking hasn't updated for an extended period or you believe your package has been lost in transit, please contact us through our Contact page with your order number and we'll help investigate.

INTERNATIONAL ORDERS

Right now it says international availability is shown at checkout. Leave that section for the moment. I don't want to rewrite it until we fix your Markets/shipping zones because Shopify is currently showing far more countries as eligible than the Canada + U.S. promise on your storefront.

QUESTIONS?

Something doesn't look right with your delivery? Reach out through our Contact page with your order number and we'll be happy to help.